Terms And Conditions

1. Scope Of These Terms

Bulky Stock sells wholesale goods by the carton to retailers, resellers, sole traders, companies and other business buyers. By placing an order, you confirm that you are acting wholly or mainly for business, trade or resale purposes and have authority to bind the business named on the order.

These terms do not remove any right or remedy that cannot lawfully be excluded. If you are purchasing wholly or mainly as an individual consumer, contact us before ordering because this website and its commercial terms are designed for business sales.

2. Products And Carton Quantities

Products are sold by the carton unless a listing expressly says otherwise. The quantity selector refers to the number of cartons, not individual units. Each listing shows the expected units per carton, unit price and complete carton price.

You are responsible for checking the carton quantity, product specification, delivery region and total price before submitting the order.

3. Product Information And Images

We take reasonable care to describe products accurately. Manufacturing batches can nevertheless have minor differences in colour, finish, dimensions, packaging, labels, accessories or other non-material details.

Catalogue images are provided to help identify and present the product. Some images may be supplied by manufacturers or digitally cleaned, retouched, composited or enhanced using image editing tools, including artificial intelligence, to improve lighting, remove distracting backgrounds or present the product more clearly. We do not intend those edits to change the product’s essential features or performance.

Screen settings, production changes and image enhancement mean that an image may not reproduce the delivered product with complete accuracy. Images remain illustrative, but the goods must still correspond materially with the agreed description. Contact us before ordering if a particular colour, finish, package design or specification is essential.

4. Prices And Delivery Region

Prices are calculated for the delivery region selected on the website. UK orders are displayed in GBP, US orders in USD and European orders in EUR. The selected region must match the delivery destination.

The price shown for a product is based on current supplier, freight and currency information. We may change future prices at any time. We may correct an obvious pricing, currency, quantity or technical error before accepting an order.

5. DDP Delivery

Unless we agree otherwise in writing, international delivery is supplied on a Delivered Duty Paid basis to the delivery address accepted for the order. Bulky Stock arranges the standard transport and import clearance journey and accounts for the expected freight, customs duties, import taxes and shipping insurance within the quoted product price.

The buyer must provide accurate information reasonably needed for transport or customs processing, be available to receive the goods and unload or arrange unloading at the destination. Charges caused by incorrect information, failed delivery, unusual access, storage, redelivery or a customer-requested change may be payable separately where reasonably incurred.

6. Placing And Accepting An Order

Submitting payment or receiving an automated acknowledgement does not by itself mean that we have accepted the order. The order remains subject to availability, payment checks, destination checks and manufacturer confirmation.

The customer account initially shows the order as Pending Payment. The contract is accepted when we move the order to Order Accepted, send a separate acceptance confirmation or otherwise confirm that manufacturer fulfilment has begun.

We may refuse or cancel an order before shipment for any reasonable business or operational reason, including supplier unavailability, pricing or currency errors, payment failure, suspected fraud, restricted products, an unsupported destination, inaccurate order details, safety concerns or an inability to complete DDP delivery. If we cancel goods that have been paid for and will not be supplied, we will return the amount paid for those goods.

7. Customer Cancellations

You may ask to cancel while the order is still shown as Pending. A request is not effective until we confirm it, because manufacturer work may begin before the account display updates. If cancellation is confirmed, we will return the amount paid for the cancelled goods using the original payment method where practical.

Once the account shows Order Accepted, the order has been accepted and committed to manufacturer fulfilment. It can no longer be cancelled or changed by the customer. This also applies to sourced, customised, pre-order and specially procured goods once manufacturer commitment has begun.

8. Payment

Payment must be made through an option offered at checkout. Card payments are processed by Stripe. UK bank transfer orders are not released for manufacturer fulfilment until cleared funds are received and matched to the order.

We may suspend or cancel an order if payment is declined, reversed, disputed, suspected to be fraudulent or not received within a reasonable period.

9. Availability And Manufacturer Changes

Manufacturer availability can change after an order is submitted. If the exact product becomes unavailable before acceptance, we may cancel the affected item or ask whether you wish to approve a suitable alternative. We will not substitute a materially different product without your agreement.

After acceptance, we will work with the manufacturer to complete the order. If fulfilment becomes impossible, we will contact you with the available resolution.

10. Delivery Estimates And Delays

Estimated arrival windows combine manufacturer preparation and expected freight time. They are planning estimates rather than guaranteed delivery appointments unless we expressly agree a fixed date in writing.

Production, carrier capacity, customs inspections, weather, industrial action, security events and other circumstances outside our reasonable control can affect an estimate. We will provide available updates and tracking through the customer account.

11. Inspection And Order Problems

Inspect the cartons promptly after delivery and tell us about visible damage, shortages, incorrect goods or material defects as soon as reasonably possible, preferably within 48 hours. Keep the cartons, packaging and delivery labels until the issue is resolved.

We may require the order number, photographs, video, quantities affected, packaging images and other reasonable evidence. Reporting within 48 hours helps us pursue freight or manufacturer claims, but does not remove rights that cannot lawfully be excluded.

12. Replacements And Returns

We do not accept returns or cancellations because of a change of mind, over-ordering, slow resale, marketplace restrictions, reduced demand or because the buyer no longer wants the goods.

Where goods are faulty, materially misdescribed, damaged in transit, short or incorrect, our normal remedy is to replace the affected goods where a suitable replacement is available. Do not return goods without written instructions from us.

If replacement is not reasonably available, we will provide another appropriate remedy having regard to the circumstances and applicable law. This may include a price adjustment, credit or repayment for the affected goods. We do not cover defects caused after delivery by misuse, unsuitable storage, alteration, relabelling, ordinary wear or the buyer’s handling.

13. Sourcing Requests And Custom Goods

A sourcing request is an enquiry and does not guarantee that a suitable manufacturer, price or production route will be found. Any quotation may include separate specifications, samples, tooling, branding, production quantities or payment terms.

Custom, branded or specially sourced goods cannot be cancelled after the agreed manufacturer commitment point except where we agree otherwise in writing or the law requires a remedy.

14. Buyer Responsibilities

You are responsible for deciding whether goods are suitable and lawful for your intended business, resale channel and destination. This includes marketplace rules, local labelling, age restrictions, advertising, onward sale, storage and any obligations that apply to you as a distributor or retailer.

Do not remove or obscure required safety information, traceability information, age guidance or warnings. Tell us promptly if you become aware of a product safety concern.

15. Liability

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, title to goods, or any liability that cannot lawfully be excluded.

Subject to that, Bulky Stock is not liable for indirect or consequential loss, loss of profit, loss of sales, loss of opportunity, marketplace suspension or a product failing to achieve an expected resale result. Our aggregate liability relating to an order will not exceed the amount paid for the goods giving rise to the claim, to the extent that this limitation is reasonable and legally permitted.

16. Website, Accounts And Intellectual Property

You must provide accurate account, billing, delivery and contact information and keep login details secure. We may suspend an account where reasonably necessary for security, fraud prevention, misuse or breach of these terms.

Website content, branding, layouts and original materials belong to Bulky Stock or their respective licensors. Product images and manufacturer materials may be owned by their suppliers. No content may be copied for commercial use without the relevant owner’s permission.

17. Governing Law

These terms and each order are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, subject to any mandatory law that applies otherwise.

18. Contact

Questions about an order or these terms can be sent to info@bulkystock.com. Payment and account enquiries can be sent to accounts@bulkystock.com.